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August 29, 2009

The 6 Metrics that Matter Most

Filed under: Uncategorized, Culture, Customer Service, Scoreboards and Scorecards — hmccpa @ 12:02 pm

Somerset Success Strategies

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August 2, 2009

Disney is NOT the Happiest Place on Earth

Filed under: Uncategorized, Customer Service, Success, Marketing, Sales — hmccpa @ 11:34 am

Somerset Success Strategies

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March 25, 2009

Business Is Simple; There Are Only 4 Questions by Howard Cox

Filed under: Uncategorized, Customer Service — hmccpa @ 10:38 am

Somerset Success Strategies

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March 5, 2009

Sell Starbucks Short by Howard Cox

Filed under: Uncategorized, Customer Service — hmccpa @ 8:16 pm

Somerset Success Strategies

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